Question 1

What age group do you treat at PsychNashua?

Accepted Answer

We provide treatment for all individuals ranging from 4 to 65 years old.

Question 2

Which health insurance plans do you currently accept?

Accepted Answer

We currently accept Anthem BCBS, Horizon BCBS, BlueCross BlueShield, Tufts Commercial, Blue Benefit, United Healthcare, UMR, AETNA, Health Plans INC, Harvard Pilgrim Healthcare, Mass General Brigham health plan or Always Health Partners.

Question 3

Do you offer fee-for-service, and what are the associated rates?

Accepted Answer

Our initial evaluation, typically lasting an hour, is billed at $500 for out-of-network patients. Follow-up appointments of 20 minutes or less are charged at $200, and those lasting 20-30 minutes are billed at $250. We provide detailed receipts for patients to submit to their insurance providers, which usually reimburse 60-80 percent of the billed amount for out-of-network benefits.

Question 4

What is your policy regarding appointment cancellations?

Accepted Answer

A 48-business-hour notice is required for appointment cancellations or rescheduling. Late cancellations or no-shows may incur fees of $100 or more, depending on the appointment time slot.

Question 5

What are your operating hours?

Accepted Answer

Our office operates from 10 am to 6 pm, Monday to Friday, and from 9 am to 2 pm on Saturdays.

Question 6

Do you offer telepsychiatry or online appointments?

Accepted Answer

Yes.

Question 7

What modes of payment methods are accepted?

Accepted Answer

We accept MasterCard and Visa credit cards and payments via Zelle, cash, and checks.

Question 8

Are your psychiatrists and mental health service providers board-certified?

Accepted Answer

Yes, you can find more about them here.

Question 9

Where is the PsychNashua office situated?

Accepted Answer

Our office is located at -215 South Broadway, Unit 129, Salem, NH, 03079

Question 10

Are my records and visits kept confidential?

Accepted Answer

All records are securely stored in an encrypted Electronic Medical Record, and no information is disclosed without your written consent.

Question 11

How can I schedule an appointment with PsychNashua?

Accepted Answer

To schedule an appointment, please call: +1 603-600-8330

Question 12

How do I request a refill of medication?

Accepted Answer

For medication refills, please get in touch with the provider's assistant through your patient portal or reach out to us directly. We do not accept refill requests from pharmacies due to potential inaccuracies. Allow 3-4 business days for processing refill requests, though most are completed within the same business day.

Question 13

What is the preferred method of contact?

Accepted Answer

The easiest and most efficient way to reach us is by sending a secure message through the patient portal. Please send another message if you are still waiting to receive a response within 24 business hours. In case of mental health emergencies, please call 911 or visit your nearest emergency room.

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FAQs

Frequently asked questions